Privacy Policy

Breakthrough Health Labs, Inc. ("Breakthrough," "we," "our," or "us") operates a therapist matching service that connects individuals seeking mental health support with licensed therapists. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use our website, intake forms, questionnaires, and related services (collectively, the "Services").

By accessing or using our Services, or by submitting information through our intake forms, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we obtain your consent to collect and process certain categories of information, including sensitive personal information. If you do not agree, do not use our Services.

We use your information for the following purposes. We process personal information based on your consent, our contractual obligations to provide the Services, our legitimate interests in operating and improving the Services, and compliance with legal obligations.

Service Delivery

To match you with therapists based on your preferences, needs, and responses.

Communications

To contact you about matches, respond to inquiries, and send service-related updates.

Service Improvement

To analyze usage and improve our platform and matching systems. Where possible, we use de-identified or aggregated data, processed using reasonable measures designed to prevent re-identification.

Safety and Compliance

To detect fraud, prevent misuse, and comply with legal obligations.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, facilitating therapist matching, communicating with you, and complying with legal obligations.

Retention periods are determined based on several factors, including the nature and sensitivity of the information, the purposes for which it was collected, applicable legal and regulatory requirements, and our need to resolve disputes and enforce agreements.

When personal information is no longer needed for these purposes, we delete or de-identify it using reasonable measures.

De-identified or aggregated data that cannot reasonably be used to identify you may be retained indefinitely for research, analytics, and service improvement purposes.

Breakthrough is a therapist matching platform. We are not a healthcare provider, health plan, or healthcare clearinghouse, and we do not provide medical advice, diagnosis, or treatment. We do not supervise therapists.

Breakthrough does not act as a business associate to healthcare providers, and we do not establish a provider-patient relationship. Any therapeutic relationship is solely between you and your therapist.

As a result, information you submit to Breakthrough is generally not considered protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) while in our possession.

Once you engage with a therapist, any information shared with that therapist may become protected health information (PHI) and will be governed by the therapist's privacy practices. Therapists operate independently and are responsible for their own compliance with applicable laws, including HIPAA.

We recognize the sensitive nature of the information you provide and apply safeguards consistent with industry standards, including:

• Encryption in transit and at rest
• Access controls
• Contractual protections with service providers

We implement reasonable safeguards, including:

• Encryption (TLS)
• Access controls
• Internal data handling restrictions

No system is completely secure. We cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will provide notice as required by applicable law.

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Restrict use of sensitive information
• Opt out of certain data sharing (e.g., advertising)

You may also unsubscribe from non-essential communications.

We do not discriminate against users who exercise their rights.

To submit a request: support@breakthrough.me

We respond within 45 days and may verify your identity.

We may deny or limit requests where we cannot verify your identity or where permitted by law.

We use algorithmic tools to help identify therapist matches based on your inputs, preferences, and responses.

This process is not fully automated:

• Therapists independently evaluate fit
• No clinical decisions are made by Breakthrough

You may contact us if you have questions about your matches or would like assistance reviewing them.

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

If we become aware of such data, we will delete it.

We may use reasonable measures to verify age where appropriate.

If you believe a minor has provided us information, contact us and we will promptly delete it.

Our Services are operated in the United States. If you access them from outside the U.S., your data may be transferred and processed in the U.S.

We may update this policy periodically. Material changes will be posted with an updated effective date and, where appropriate, communicated directly.