You provide the care. We help you get started.
Care Start is your onboarding assistant for each new Breakthrough match. Our team now helps you and your client with scheduling, intake forms, and coverage details. We stay involved through the first weeks of care, answering questions and following up to help keep promising matches from stalling on practical details.
For commercially insured and cash-pay clients
$30per completed week
4 weeksmaximum
QUEST, Medicare, and TRICARE always $0.
What Care Start includes
Practice concierge
Your onboarding assistant. Just email us.
- We answer onboarding questions from you and your client.
- We follow up with your client when onboarding stalls.
- Skip the portal for profile and match updates – we make the changes for you.
We aim to reply within one business day.
Checking in with Maya
Maya hasn’t replied to the introduction email. Could you follow up with her?
We followed up with Maya. She’d missed the email and has now replied to you.
Scheduling
Skip the back-and-forth.
- We handle scheduling with your client and book the consult or first session for you.
- If plans change, we handle rescheduling too.
Direct booking – let clients book themselves:
Have a booking link? (SimplePractice, Calendly…) – we send it to your client.
Direct calendar integration – clients book from your open times. Privacy-first: we see when you’re free – not what’s on your calendar.
Dr. Lee has these times for a consult. Which works best?
Wednesday at 2 works for me.
Intake coordination
Stop chasing intake forms.
- Send us your forms once. We send them to each new client before the consult or first session – you choose.
- We send reminders, help clients who get stuck, and return completed forms to you.
Pre-filled forms using your client’s Breakthrough intake, so they don’t repeat the same information.
- Intake questionnaire
- Consent to treatment
- Practice policies
- Maya K.✓ CompletedForms returned to you
- Jordan T.Awaiting completionWe sent a reminder
- Keoni P.Awaiting completionWe sent the forms
Insurance verification
A clear picture of coverage before the first session.
- We confirm your client’s coverage is active and check their behavioral health benefits.
- We share their copay, coinsurance and remaining deductible, in network or out.
- If anything’s missing or doesn’t check out, we follow up with your client.
Coverage details come from the insurer and aren’t a guarantee of payment.
Choose what we take on
We fit around how your practice already runs.
Let us handle scheduling, intake coordination and insurance verification, or keep any of those tasks with your own team.
You can change your choices for future introductions.
Your choices don’t change the Care Start fee.
How the fee works
$30per completed week, tax included, for up to four weeks.
Applies to commercially insured and cash-pay clients whose match you accept on or after October 15, 2026.
- Partial weeks aren’t billed.
- The total Care Start fee is based on the completed weeks – not session volume, your rates, or what you bill.
- Joining, matching and introductions are free.
- If we confirm we didn’t provide a service we’re responsible for, we waive or refund the fee for every affected week.Missing our one-business-day reply target alone doesn’t qualify. Tell us about a service problem within 60 days after your Care Start window closes. (Therapist Agreement, Articles 7.1 and 16.3)
When the fee starts
The weekly fee starts the day your client books their first therapy session. If that session is more than two weeks away, it starts two weeks before the session instead. A free consult doesn’t start it.
| Client situation | What it means for the fee |
|---|---|
| First session never booked | No fee. |
| First session missed | If no replacement session is scheduled within seven days, the match ends on the day of the missed session, or of an earlier cancellation. There’s no fee for that week or any later week. Weeks that finished before that day are still charged. A replacement scheduled within those seven days, even for a later date, keeps the match going. See an exampleFor example, the fee starts October 30. The client misses the first session on November 13, and no replacement is scheduled by the end of November 20. The match ends November 13: Oct 30–Nov 5 $30Nov 6–12 $30Nov 13 onward $0Total $60 |
| Care ends early | No charge for the week the match ends or any later weeks. |
Your part
Three quick updates keep your fees accurate.
Report the booking
Send us the booking date and the session date – unless we booked it for you.
Tell us it ended
The end date is usually your last session. Charged for weeks after care ended? Tell us within 30 days of that statement.
Check your statement
It arrives on the 8th, and we charge on the 15th. You can dispute a charge for 30 days after the 15th.
Portal, your introduction email thread, or concierge@breakthrough.me – whichever is easiest. Send disputes by email.
What happens next
Complete steps 1 and 2 before accepting any new match. Both are free, with no card required.
Part ARequired
Accept your participation terms
These cover how matching and Care Start work for you. You accept them yourself in the portal.
Part BRequired
Confirm your practice’s agreement
These HIPAA business associate terms cover how we handle client information for your practice. Someone authorized signs, usually you in a solo practice. If your practice has already signed, confirm you’re part of it.
Your choice
Choose whether to accept Care Start fees
Needed to accept commercial-insurance and cash-pay matches on or after October 15.
If you accept
Your practice can accept and pay, or you can do so yourself. No card is needed to sign; whoever pays adds one before you accept your first commercial-insurance or cash-pay match.
Whoever accepts the fees can withdraw that acceptance at any time. Matches already accepted keep their fee terms.
If you decline
You stay in the network. Public-program matches remain available, and you can choose to accept the fees later.
Questions about Care Start
Fees and billing
When is Care Start free?
There’s no fee at all when:
- The client has QUEST, Medicare, TRICARE, VA, or another public program, even as secondary coverage. Employer plans, including EUTF and FEHB, count as commercial.
- You accepted the match before October 15, 2026.
- No first therapy session is booked.
- The match ends in the fee’s first week and the client doesn’t return within 28 days.
There’s no fee for a week when:
- The match has ended. That includes the week it ends and every week after.
- We can’t confirm the client’s coverage type for that week.
What if the first session is rescheduled?
What if a client comes back after care ends?
If the client returns to you within 28 days of the ending – a further session is booked and recorded with us, or the client tells us they want to come back – Care Start resumes for whatever remained of the original four weeks. The days in between are never billed, and nothing runs past the original four weeks.
After 28 days, the fee can start again only if the client comes back to you through Breakthrough. Sessions you arrange privately never restart it.
About Care Start
Why charge for this now?
My practice does its own onboarding. Why is the fee the same?
The fee pays for the support you get either way: we answer onboarding questions from you and your client, follow up when onboarding stalls, keep you updated on the status of our work for each new client, and make the profile and match changes you send us by email. If a client wants a different fit, we offer them other options.
Scheduling, intake coordination and insurance verification can each stay with your own team. Tell us which in your portal or by email, and we’ll leave that work to you. If it stalls, we can step in after checking with you.